Loafsona support
If a reading misbehaves or a purchase seems to have gone missing, write to us and a person will answer.
Email support@slatewisestudio.com. A person reads every message. It helps to say which app you're using, what you typed or chose, and what you expected to happen; please don't attach personal or sensitive documents, since describing the problem is enough. Privacy requests, such as asking us to delete a purchase record, go to privacy@slatewisestudio.com.
Using Loafsona
How does it decide what bread I am?
At random. It checks that there's a face in the photo so the joke lands, and that's all it looks for. Type the same name and give the same vibe-check answers, and you'll get the same bread again.
I got a bonus bread instead of my own.
That means the camera didn't find a face in the photo, which can happen in low light, with glasses or at an odd angle. You get a bonus bread instead. Keep it, or take another photo in brighter light.
Where do my photos go?
Nowhere. They stay on your iPhone and are deleted when you take the next one. A photo leaves your phone only if you add it to a share card and share the card yourself.
Is there a subscription?
No. Everything is a one-time purchase, and your first full reading and every share card are free.
Purchases
How do I get a refund?
Apple handles payments, so refunds are requested from Apple, which makes the decision. Their page on requesting a refund walks through it.
I've paid, but the app still shows the free version.
Open Loafsona, tap i at the top left, then The bakery, then Restore purchases.
Make sure you're signed in to the same Apple Account you bought with. If that doesn't bring it back, write to us with the app's name and the order ID from your Apple receipt, and we'll look into it.
Tell us what you think
Found something wrong, or have an idea for Loafsona? Send us feedback. A person reads every message, and nothing is sent until you press Send.
More help, including our other products, is on the main support page. How the app handles your information is in the Loafsona privacy policy.