SiteCalc support
If a number looks off, tell us the material, the shape and the dimensions you entered along with what you expected, and we'll work through it with you.
Email support@slatewisestudio.com. A person reads every message. It helps to say which app you're using, what you typed or chose, and what you expected to happen; please don't attach pay stubs or other sensitive documents, since describing the problem is enough. Privacy requests, such as asking us to delete a purchase record, go to privacy@slatewisestudio.com.
Using SiteCalc
Where do the numbers come from?
Every bag yield, block count and weight comes from a manufacturer's data sheet or a standards body, and the app cites each one. Choose Show formula under any result to see the working, or open Where the numbers come from on the home screen for the full list of sources.
Why does gravel ask for my supplier's weight?
Loose stone weighs different amounts depending on the quarry, the size and how wet it is, and no authoritative source publishes one number for it. Rather than guess, SiteCalc asks for the tons per cubic yard your supplier quotes. Compacted road base does have a published range, which the app shows.
Why is my bag count higher than the bag's label suggests?
SiteCalc always rounds bags up, since 33.3 bags means buying 34 or coming up short. Some manufacturers' examples round to the nearest bag instead.
How do I move my jobs to a new iPhone?
Saved jobs are part of Pro, and so is moving them: in Settings, export a backup and save the file somewhere the new phone can reach, such as iCloud Drive, then choose Restore from backup in Settings on the new iPhone.
Subscriptions and purchases
How do I cancel a subscription?
Subscriptions are managed by Apple rather than inside the app. On your iPhone, open Settings, choose your name, then Subscriptions, and pick the one you'd like to cancel. Deleting the app doesn't cancel it, and Apple has its own guide to cancelling if you get stuck.
How do I get a refund?
Apple handles payments, so refunds are requested from Apple, which makes the decision. Their page on requesting a refund walks through it.
I've paid, but the app still shows the free version.
Open the app's upgrade screen, or in SiteCalc its Settings, and choose Restore purchases while signed in to the same Apple Account you bought with. If that doesn't bring it back, write to us with the app's name and the order ID from your Apple receipt, and we'll look into it.
More help, including our other products, is on the main support page. How the app handles your information is in the SiteCalc privacy policy.